Administrative Skills, Calculators, Calendar Management, Communication Skills, Computer Software, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Establish Priorities, Insurance Claims, Lift/Move 20 Pounds, Manual Dexterity, Multitasking, Problem Solving Skills, Regulatory Requirements, Team Player, Willing to Travel
LOCATION
Miami, FL
POSTED
2 days ago
Our associates celebrate lives. We celebrate our associates.
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
JOB RESPONSIBILITIES
Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits
MINIMUM Requirements
Education
High School diploma or equivalent
Certification/License
Good driving record and valid driver's license
Experience
2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Funeral industry experience preferred but not required
Knowledge, Skills and Abilities
Strong knowledge of computers and software
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Mostly works indoors during all seasons and weather conditions
Occasional work outdoors
Limited amount of local and/or multiple location traveling required
Professional dress is required when in contact with families
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Occasional periods of time standing, up to 3 hours per day
Climbing stairs to access buildings
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds
Work Hours
Working beyond "standard" business hours as the need arises
Postal Code: 33186
Category (Portal Searching): Operations
Job Location: US-FL - Miami
About the Company
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.