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Service Support Coordinator

WMH

  • Charlotte, NC
  • 30+ days ago

    Highlights

    In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience. This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.

    Numbers & Facts

    LocationCharlotte, NC

    Description

    Description


    Also Known As:
    Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator

    Charlotte, NC


    WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations.

    In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience.

    This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.

    If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.


    Stable Monday-Friday schedule

    Opportunity to transition from the field into operations and leadership pathways

    Work closely with technicians, customers, and branch leadership

    Use your technical and service knowledge without spending every day in the field

    Career growth opportunities within a growing organization

    Join an industry-leading company with over 35 years of success

    Be part of a collaborative team where your contributions matter

    What You'll Do



    Coordinate service calls and technician schedules

    Assist with technician dispatching and workload management

    Monitor work-in-progress (WIP) and service activity

    Ensure service work is completed efficiently and accurately

    Communicate scheduling updates to customers and technicians


    Serve as a primary point of contact for service-related inquiries

    Deliver outstanding customer service and follow-up

    Provide updates regarding repairs, maintenance, and service status

    Build strong relationships with customers and internal teams


    Open, manage, and close service work orders

    Maintain accurate service records and documentation

    Ensure labor, parts, and billing information is entered correctly

    Support warranty administration and service processing

    Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives


    Support rental and fleet administration activities

    Assist with shipping, receiving, and service documentation

    Generate service-related reports and operational metrics

    Maintain accurate customer and equipment records


    Work closely with technicians, service managers, parts personnel, and vendors

    Help improve service efficiency and customer satisfaction

    Support branch operations and departmental initiatives


    We encourage applications from candidates with experience as:

    • Service Coordinator

    • Service Dispatcher

    • Service Writer

    • Service Administrator

    • Automotive Service Advisor

    • Fleet Coordinator

    • Maintenance Coordinator

    • Rental Coordinator

    • Customer Service Representative

    • Operations Coordinator

    • Heavy Equipment Support Specialist

    • Parts Coordinator

    • Branch Administrator

    • Service Manager

    • Lead Technician looking to transition into a support role

    Qualifications


    High School Diploma or GED

    2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields

    Strong organizational and multitasking skills

    Excellent verbal and written communication skills

    Strong attention to detail and follow-through

    Ability to prioritize multiple tasks in a fast-paced environment

    Proficiency with Microsoft Office and computer systems


    Forklift industry experience

    Material handling experience

    Heavy equipment experience

    Construction equipment experience

    Automotive service experience

    Fleet management experience

    Service management software experience


    For more than 35 years, WMH Solutions has helped businesses move products, improve operations, and maximize productivity.

    Today, we're one of the Southeast's leading material handling providers with 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama.

    As the exclusive Linde Material Handling partner across much of our footprint, we're helping customers leverage the latest advancements in equipment, automation, fleet management, and warehouse technology.

    At WMH, we don't just fill positions—we develop careers.

    We invest in training, mentorship, leadership development, and internal advancement because we believe our people are our greatest competitive advantage.

    What We Offer


    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term & Long-Term Disability Coverage 
    • Competitive Compensation
    • 401(k) with Company Match
    • Profit Sharing Opportunities
    • Paid Time Off
    • Paid Holidays
    • Internal Promotion Opportunities
    • Leadership Development Programs
    • Technical Training
    • Professional Development
    •  Mentorship & Career Growth 
    • Cell Phone Allowance
    • Employee Recognition Programs
    • Team-Oriented Culture
    • Long-Term Career Stability
    • Growing Organization with Advancement Opportunities 

    The people who thrive at WMH are organized, dependable, customer-focused, and committed to helping their team succeed.
    • They enjoy solving problems.
    • They communicate effectively.
    • They take ownership.
    • They embrace continuous improvement.
    And they want to build a long-term career with a company that's growing and investing in its people.

    At WMH, we're committed to developing people—not just filling positions.

    If you're looking for an opportunity where your experience is valued, your contributions matter, and your career can continue growing, we'd love to hear from you.

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