Service Supervisor

Job Summary

Millennium Power Services (MPS) is seeking a Service Supervisor to lead and coordinate daily service operations. This role is responsible for supervising technicians, managing workflow, ensuring customer commitments are met, maintaining high-quality service standards, and supporting continuous operational improvement.

The Service Supervisor serves as a key link between customers, technicians, vendors, and management to ensure projects are completed safely, efficiently, and on schedule. The ideal candidate is a hands-on leader with strong mechanical aptitude, excellent communication skills, and experience managing service teams in an industrial, manufacturing, power generation, or rotating equipment environment.

Core Duties & Responsibilities

Team Leadership & Supervision

• Supervise and support service technicians and shop personnel in daily operations.
• Assign work, establish priorities, and monitor workflow to ensure efficient utilization of resources.
• Provide coaching, training, and performance feedback to service team members.
• Promote a culture of safety, quality, accountability, and continuous improvement.
• Assist with recruiting, onboarding, and development of service personnel.

Service Operations Management

• Coordinate incoming service and repair projects from initiation through completion.
• Review service requirements, labor needs, material requirements, and project schedules.
• Monitor work progress to ensure customer deadlines and quality standards are achieved.
• Work closely with customers, vendors, and internal teams to resolve issues and maintain project momentum.
• Ensure accurate documentation of work performed, labor hours, and material usage.

Customer Support & Project Coordination

• Serve as a primary point of contact for customer service-related inquiries and escalations.
• Maintain strong customer relationships through timely communication and problem resolution.
• Support the preparation and review of service quotations, work scopes, and project updates.
• Communicate project status, schedule changes, and completion timelines to customers.
• Ensure customer concerns are addressed promptly and professionally.

Safety & Quality

• Enforce company safety policies and procedures throughout all service operations.
• Conduct regular safety discussions and ensure compliance with applicable regulations and customer requirements.
• Monitor workmanship and quality standards to ensure services meet customer and company expectations.
• Support continuous improvement initiatives related to safety, quality, productivity, and cost control.

Administrative Responsibilities

• Review and approve technician time records, service documentation, and project reporting.
• Assist with inventory management, procurement coordination, and equipment utilization.
• Track key service metrics and provide operational updates to management.
• Perform other duties and special projects as assigned.

Qualifications & Requirements

• Minimum of 5 years of experience in industrial service, maintenance, repair, manufacturing, or related operations.
• Previous supervisory or team leadership experience preferred.
• Strong mechanical aptitude and understanding of industrial equipment, rotating equipment, valves, pumps, turbines, or power generation systems preferred.
• Excellent communication, customer service, and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficient computer skills, including Microsoft Office and ERP/service management systems.
• Demonstrated ability to lead teams, drive accountability, and improve operational performance.
• Commitment to workplace safety and quality excellence.

Physical Demands

• Prolonged periods of standing, walking, and supervising shop activities.
• Ability to work in both office and industrial shop environments.
• Must be able to lift up to 25 pounds occasionally.
• Ability to inspect equipment, observe work being performed, and navigate production and service areas.
• Occasional travel may be required to customer sites or company locations.

Direct Reports

• Service Technicians
• Shop Personnel (as assigned)