Coaching, Communication Skills, Driver's License, Interpersonal Skills, Inventory Management, Leadership, Maintenance Services, Microsoft Office, Problem Solving Skills, Record Keeping, Regulations, Safety Compliance, Safety/Work Safety, Schedule Development, Standards Development, Team Lead/Manager, Time Management
Tesla s Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
- Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
- Maintain appropriate shop records and inventories and manage smooth workflow in the service center
- Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
- Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
- Monitor to ensure that all employees comply with safety regulations and the service center s safety program
- Work with employees to manage schedules and resolve technical and personnel problems
- Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
- Bachelor s degree, or equivalent experience
- Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
- Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
- Excellent interpersonal and communication skills
- Able to work a flexible schedule, including weekday and weekend overtime
- Proficient with Microsoft Office Suite
- Valid driver's license required