Communication Skills, Computer Systems, Customer Support/Service, Documentation, Driver's License, English Language, Leadership, Logistics, Maintenance Services, Microsoft Office, Multilingual, Multitasking, Operational Improvement, Operational Support, Operations, Operations Planning, Organizational Skills, Problem Solving Skills, Safety Standards, Spanish Language, Team Lead/Manager, Team Player, Time Management, Training/Teaching
LOCATION
Riverside, CA
POSTED
5 days ago
Southern CA Supervisor
The Peggs Company is seeking a highly organized and motivated Service Supervisor to support the daily operations of our Service Department. This role is ideal for someone who enjoys coordinating people, solving problems, and keeping operations running smoothly.
As the Service Supervisor, you will serve as the primary link between our office and field teams, ensuring technicians are scheduled efficiently, customer needs are met, and service operations remain organized and productive. While this position works closely with field personnel, the majority of the role is office-based and focused on operational coordination, customer support, scheduling, and team oversight.
What We're Looking For
3-5+ years of service, operations, logistics, maintenance, or related experience
Previous leadership, supervisory, or team coordination experience
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Proficiency with Microsoft Office and basic computer systems
Ability to work effectively in a fast-paced environment
Valid driver's license with a clean driving record
Bilingual (English/Spanish) is a plus
Why Join Peggs?
Stable, growing company with a strong reputation
Opportunity to develop leadership skills and grow your career
Collaborative team environment
Competitive pay and benefits
Meaningful role supporting both employees and customers
As the Service Supervisor, you will serve as the primary link between our office and field teams, ensuring technicians are scheduled efficiently, customer needs are met, and service operations remain organized and productive. While this position works closely with field personnel, the majority of the role is office-based and focused on operational coordination, customer support, scheduling, and team oversight.
What You'll Do
Coordinate daily technician schedules, routes, and work assignments
Monitor service requests and ensure timely completion of customer work
Review service documentation, timecards, and job reports for accuracy
Support and guide Service Technicians and Helpers in their daily responsibilities
Conduct regular check-ins with field staff and assist with training and development
Help maintain high standards of safety, quality, and customer service
Serve as a point of contact for customer service inquiries and issue resolution
Monitor labor utilization, productivity, and overtime
Assist with inventory, equipment, and vehicle coordination
Support the Service Manager with reporting, planning, and operational improvements
Perform occasional field visits to observe work and support technicians