Service Supervisor

DH Pace

Greensboro, NC

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Business Performance Management, Communication Skills, Customer Support/Service, Driver's License, Leadership, Maintenance Services, Operations Management, Performance Reviews, Problem Solving Skills, Profit & Loss, Resume Search, Sales, Set Goals, Time Management, Time Tracking

LOCATION

Greensboro, NC

POSTED

Today

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair ofa complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Greensboro, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Residential Operations team in Greensboro, NC! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!

Job Responsibilities:

Assist with daily scheduling of all jobs; ensuring customers' preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager

Job Requirements:

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered
Experienced using Microsoft Office applications
Must have a valid driver's license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems

What We Offer

Comprehensive medical, dental, and vision coverage - available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Service Supervisor

DH Pace

Greensboro, NC

About the Company

DH Pace

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