Service Supervisor

Position Purpose

The Service Supervisor plays a key leadership role in supporting front-end operations and delivering an exceptional customer experience. This position oversees daily customer service activities, assists in supervising front-end associates, ensures operational compliance, and helps maintain efficient store operations. The Service Supervisor serves as a leader on duty, providing direction, coaching, and support to team members while promoting a safe, productive, and customer-focused environment.

Key Responsibilities Customer Service & Front-End Operations

• Deliver and promote outstanding customer service by creating a positive shopping experience for all customers.
• Oversee front-end operations, including checkout lanes, self-checkout areas, and customer service functions.
• Respond to and resolve customer concerns, complaints, and service opportunities promptly and professionally.
• Monitor service levels and adjust staffing assignments to meet customer needs.
• Ensure front-end areas remain clean, organized, and customer-ready throughout the day.

Leadership & Team Development

• Provide leadership, direction, and daily support to cashiers, courtesy clerks, and front-end associates.
• Coach and train associates on customer service, operational procedures, and company standards.
• Reinforce performance expectations and promote accountability.
• Assist with onboarding and developing new team members.
• Foster a positive work environment built on teamwork, communication, and respect.

Operational Excellence

• Monitor front-end productivity, transaction accuracy, and operational efficiency.
• Coordinate breaks, lunches, and staffing assignments to ensure service standards are maintained.
• Support execution of company programs, promotions, and operational initiatives.
• Ensure compliance with cash handling procedures, register accountability, and front-end operational standards.
• Maintain awareness of store conditions and communicate operational needs to store leadership.

Compliance & Safety

• Follow and enforce company policies, procedures, and regulatory requirements.
• Promote a safe working environment for customers and associates.
• Identify and address safety concerns, hazards, and maintenance issues.
• Support store compliance audits and operational readiness efforts.
• Ensure associates follow workplace safety and loss prevention procedures.

Financial Stewardship

• Support efforts to control labor costs while maintaining excellent service levels.
• Monitor checkout accuracy and adherence to cash accountability procedures.
• Assist in reducing operational losses through proper execution of company processes.
• Support achievement of front-end productivity and performance goals.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, or supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and twisting.
• Ability to lift and carry up to 30 pounds with or without reasonable accommodation.
• Ability to work in a fast-paced retail environment.

Success Measures

A successful Service Supervisor demonstrates strong leadership, delivers outstanding customer service, develops and supports associates, maintains operational and compliance standards, ensures efficient front-end execution, and contributes to overall store productivity, customer satisfaction, and business results.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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