The Service Supervisor will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach.
Supervise and coordinate fiber installation crews
Plan and schedule installation projects to meet deadlines and customer expectations
Ensure compliance with safety regulations and company procedures
Conduct site inspections and quality control checks
Collaborate with project managers, engineers, and customers to resolve issues
Maintain accurate job documentation, including work orders, reports, and inventories
Identify process improvement opportunities to increase efficiency and reduce costs
High school diploma or equivalent required; technical degree or certifications in telecommunications preferred
3+ years of experience in fiber installation or telecommunications field work
1–2 years of supervisory or team lead experience
Strong knowledge of fiber optic installation, splicing, and testing procedures
Valid driver's license with a clean driving record
Strong organizational and communication skills
Ability to read blueprints, maps, and construction drawings
Willingness to travel and work in various weather conditions