Service Supervisor

Porters Industrial

Bossier City, LA

Apply

JOB DETAILS

SKILLS

Best Practices, Business Operations, Coaching, Communication Skills, Corrective Action, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Driver's License, Establish Priorities, Health Insurance, Interpersonal Skills, Metrics, Onboarding, Operations, Operations Management, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Performance Reviews, Problem Solving Skills, Quality Metrics, Retirement Plan, Safety Compliance, Safety Process, Safety/Work Safety, Service Delivery, Team Lead/Manager, Time Management, Training/Teaching, Transportation Routing, Vision Plan, Warehouse Coordination

LOCATION

Bossier City, LA

POSTED

30+ days ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

Service Supervisor
Full-Time | On-Site
Monday through Thursday

Position Overview
We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.

Key Responsibilities
Customer Relationship Management

Serve as the primary point of contact for key service accounts.
Conduct regular account reviews, audits, and customer satisfaction visits.
Resolve service issues quickly, professionally, and effectively.
Maintain strong customer relationships built on reliability, communication, and service quality.

Service & Operations Management

Oversee daily service routes, schedules, and driver/technician performance.
Ensure accurate product pickup, delivery, inventory rotation, and order completion.
Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance.
Train, coach, and support service personnel in customer service and operational best practices.
Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.
Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency.

Team Leadership

Support hiring, onboarding, training, and performance evaluations for service employees.
Lead by example in professionalism, communication, and work ethic.
Provide coaching, corrective action, and ongoing development for service team members.
Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability.

Qualifications

5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.
Strong communication and interpersonal skills.
Ability to solve problems quickly, safely, and professionally.
Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).
Valid driver’s license with a clean driving record.
Experience with scheduling or route management software preferred.

Key Traits for Success

Self-motivated and dependable.
Excellent relationship builder.
Highly organized with strong attention to detail.
Hands-on leader willing to support the team in the field.
Positive attitude with a customer-first mindset.

Compensation & Benefits

Base salary + performance bonus
Health, dental, vision
Paid time off
Retirement plan options
Company uniforms, etc.

Service Supervisor

Porters Industrial

Bossier City, LA

About the Company

Porters Industrial

Similar Job Searches