Service Supervisor

Position Purpose

The Service Supervisor is responsible for supporting front-end operations to ensure a fast, friendly, and efficient customer experience. This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards.

Key Responsibilities

• Customer Service Excellence

• Deliver and model outstanding customer service at all times

• Resolve customer concerns quickly and professionally

• Promote a welcoming and positive store environment

• Front-End Operations

• Support daily front-end functions including registers, self-checkout, and service desk

• Ensure proper cash handling, till accountability, and accurate transactions

• Assist with opening, closing, and shift transitions

• Team Leadership

• Provide direction and support to cashiers and courtesy clerks

• Reinforce productivity, service expectations, and company standards

• Assist in training new employees on front-end processes and procedures

• Compliance & Accuracy

• Ensure adherence to company policies, safety guidelines, and labor procedures

• Monitor ID checks and compliance for restricted sales (alcohol, tobacco, etc.)

• Maintain clean, organized, and operational front-end areas

• Operational Support

• Assist with breaks, lunches, and shift coverage

• Support store initiatives, promotions, and seasonal programs

• Communicate effectively with store leadership regarding front-end performance and issues

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic math and cash handling experience
• Leadership or supervisory experience preferred
• Flexible availability, including evenings, weekends, and holidays

Physical Requirements

• Stand for extended periods of time
• Lift and carry up to 25 lbs as needed
• Frequent bending, reaching, and movement throughout the front-end area

Key Competencies

• Customer Focus
• Team Leadership
• Attention to Detail
• Problem Solving
• Integrity & Accountability

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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