Service Specialist

Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

Position Summary
Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for
processing all types of business transactions related to Builders Risk insurance. Specialists handle
incoming and outbound calls while providing high quality, elite customer service.

What will your job entail?

Job Responsibilities:
•Handle incoming and outbound calls based on learned skill sets within required standards.
•Process business transactions for Builders Risk and JH Ferguson policies.
•Utilize company systems to enter all transactions while maintaining production and quality standards.
•Ensure all problems, processing and inquiries are handled efficiently within established time frames.
•Work in partnership with stakeholders and US Assure's corporate vision and mission.
•Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to
others.
•Educate agents on product offerings and coverage options

Work Experience and Education:
Min/Preferred Education Level Description
Minimum: High School or GED

Experience

Minimum: 2 years experience

Additional Experience, Knowledge, Skills, and Abilities
•General knowledge of the property and casualty insurance industry.
•Proven ability to navigate accepted business software and systems.
•Proven ability to research systems and tools and work independently.
•Proven technical, computer and internet usage skills.
•Proven knowledge of customer service skills and strategies

Competencies
•Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
•Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
•Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies
knowledge or skill, and takes risks in learning.
•Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
•Customer Focus - Seeks to understand customers, educates customers, builds collaborative
relationships, takes action to meet customer needs and concerns, and sets up customer feedback
systems.
•Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills
necessary to perform duties.
•Productivity - Manages workload, works efficiently, meets goals and objectives.
•Decision Making - Identifies issues, problems and opportunities, gathers information, interprets
information, generates alternatives, chooses appropriate action, commits to action, and involves
others.
•Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and
encourages others to take responsibility.
•Teamwork - Accountable to team, works to meet established deliverables, appreciates view of team
members, respectful

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.05 - $22.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com