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Service Scheduling Coordinator

Werner Kia

Tallahassee, FL

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Driver's License, Genetics, High School Diploma, Lead Management, Organizational Skills, Plan Meetings, Point of Sale (POS) Systems, Presentation/Verbal Skills, Process Development, Scripting (Scripting Languages), Team Player, Telephone Skills, Writing Skills
LOCATION
Tallahassee, FL
POSTED
Today
Position: Service Scheduling Coordinator

Position is full-time.

This is not a remote position.

Job Address: 2755 W. Tennessee Street, Tallahassee, FL 32304

We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license
Responsibilities
  • Answer customer calls and establish follows-up with service appointments
  • Respond quickly to phone inquiries using email, scripts and templates
  • Provide customers with initial scheduling information and drive successful shop flow
  • Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
  • Follow up with clients that have incoming parts orders and no-show service appointments
  • Participate in team and process development sessions - maintaining positive relationships with teammates, service teams and dealership management
  • Utilize POS tracking system daily.
Requirements
  • Drug Testing & Background Check Required.
  • Valid Driver's License is required.
  • High School Diploma or equivalent.
  • Ability to persuasively communicate with customers to set appointments.
  • Detail-oriented with strong organizational skills.
  • Capable of working at a high pace in a fast-paced environment.
  • Excellent computer skills.
  • Outstanding written and verbal communication skills.


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any

About the Company

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Werner Kia