DU Family of Companies is a network of fire protection life safety and security service companies protecting people and property across 30 locations and 11 states. As part of our life safety network W&M Fire Protection is a full-service fire protection contractor with complete design installation and fabrication capability proudly serving the tri-state and New England areas for over 30 years. Living our motto we protect what you value most W&M offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to increased growth we are looking to add a Service Scheduling Administratorto our Plantsville CT team. The Scheduling Administrator plays a key role in keeping service work organized and on track coordinating technician schedules across upcoming weeks and months while supporting the overall operations of the department. Success in this role requires a customer-focused mindset strong communication skills a results-driven approach and a commitment to integrity and organizational excellence.Job ResponsibilitiesAssistsalesperson in openingjobs to ensure correct information has been entered to accurately bill andmaintainthe job.Assistsin obtaining information needed for each job suchasPOs tax-exempt forms insurance certificatesutilizationreports creditapplicationsand certified payroll information.Ensuresall materials for the job are entered into the system to ensure the correct costing.Scheduling service sprinkler techniciansRelaying information to and from customers field technicians and supervisorsEntering service work orders and field quotesBasic administrative duties answering phones calling customers filing etc.Contact customers via phone and or email to schedule serviceMaintain positive customer relationshipsWorks closely with the Inspection & Service team both office and with InspectorsTechsVerify when reports have come into the database and are ready for billingMaintain customer andor system information in databasesMay assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials filing payrolltime backup renewalsFamiliarization with customer accountsFamiliarization with types of sprinkler systems and time frames for inspectionsSupport other W&M teams in their initiativesBasic RequirementsHigh School DiplomaGED or higherOne to two years of experience in an officeadministration rolePleasant and professional demeanor with the ability to multi-taskStrong customer focus with the ability to follow tasks through to completionAbility to work independently and exercise sound judgment in both routine and unique situationsStrong verbal and written communication skillsProficiency in Microsoft Office productsAbility to be flexible and adapt to scheduling changesValid drivers licensePreferred QualificationsScheduling or dispatching experienceExceptional computer skills beyond standard office softwareStrong problem-solving skills with a proactive approach to challengesPhysical Demands and Work EnvironmentOffice environment with moderate noise levelsMostly sedentary role with the need to move about the office to file copy scan and faxAbility to be on the phone and computer consistently throughout the dayWhy Choose Davis-UlmerFamily ofCompaniesCompetitive Compensation We offer competitive pay rates for experienced professionals ensuring your skills are recognized and rewarded appropriately.Comprehensive Benefits Package Enjoy an industry-leading benefits package that includes medical dental vision andadditionalperks ensuring your health and well-being are taken care of.Strength of the Family TheDavis-Ulmer Family of Companies with over 30 locations across the East Coast and Midwest epitomizes the strength of a team-first mindset. Embracing a culture of collaboration we unite to share knowledge resources and best practices across our network of branches. This collective approach strengthens us as a cohesive group amplifying our impact far beyond what any individual business unit could achieve alone.Backed by APi Group As a subsidiary of APi Group a publicly traded multi-billion-dollar corporation headquartered in Minnesota we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities backed by a powerhouse in the Fire Life Safety & Security industry.Long-Term Career Relationships Many of our employees have been with us for 20 years We believe in investing in the right people fostering enduring professional relationships thatbenefitboth individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.Values Match We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our PeopleTalent Development Operating Code.The pay range is22 - 28 per hour depending on job-related knowledge skills and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family.DU Family of Companies is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.This position is not eligible for sponsorship.All offers of employment are expressly contingent upon the satisfactory completionin accordance withCompany policy of a pre-employmentdrug screening and background.Equal Opportunity Employer including disabled and veterans.