Service Sales & Client Representative

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Why Boland:

• Named "Best Place to Work" by Washington Business Journal19 times
• Industry leader in advanced HVAC technology
• Strong culture of training, growth, and support

Service Sales & Client Representative: Responsible for sales, processing service orders, and providing prompt, professional client service regarding Parts Department services. Also responsible for inventory, purchasing, and warranty administration.

Job Type: Full-time

Workplace Type:Onsite

Office Location: Largo, MD

FLSA Status: Non-Exempt

What you will do:

• Answer internal client calls, identify parts, and provide reasonable technical support to internal clients in a prompt and professional manner
• Identifies and processes internal client orders for HVAC parts, equipment, and supplies via the internet, fax, phone, and email
• Order required parts
• Drives sales by actively identifying internal opportunities within the organization and driving knowledge of our overall offering with our parts business. For example, Vilo, Bitzer, etc.
• Process internal service Lynx orders as needed
• Assist with the purchasing of service products needed externally when needed/available
• Identify product gaps internally by purchases made to external vendors. Report those product gaps to the Store Manager and/or Vice President - Supply
• Responsible for internal client warranty administration
• Prepares for and participates in physical inventory as scheduled
• Maintains training in order to keep up with new products and technology
• Flexibility to work overtime/ weekends, as required
• Handles emergency phone and client service duties after hours as necessary
• Assist service estimating when needed/available
• Other duties as assigned

What we're looking for:

• High School diploma or equivalent combination of experience and education required
• Technical School or an Associate's degree in Electronics or HVAC preferred
• 2 Years of inside technical sales or related experience.
• Warranty experience.
• HVAC technical knowledge, HVAC Parts experience, experience with OEM a plus.
• HVAC Product knowledge, including tools and supplies, experience in Purchasing, Sourcing, and Order Expediting is a plus.
• Knowledgeable in Word & Excel
• Detail-oriented, organized, excellent interpersonal skills, problem solver, able to multitask

Physical Requirements:

• Regularly required to use hands to operate the computer keyboard, phone, and reach with hands and arms
• Able to drive a forklift
• Occasionally required to climb or balance, stoop, kneel, crouch, and crawl
• Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and the ability to adjust focus
• Must regularly lift and/ or move up to 25lbs & frequently lift and/ or move up to 50lbs and occasionally lift and/ or move more than 100lbs with assistance

We offer:

• Excellent pay and benefits
• Great and supportive work environment
• Professional training and growth
• Generous educational assistance program
• Recognition and outstanding co-workers!

If you are interested in joining the Boland team, please apply through the company website: www.boland.com/careers

We want to hear from you!

Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.