Answer customer requests, questions and concerns by telephone or in person.Explain customer charges and rates in accordance with Customer Service Policies and City Code.
Qualify new and existing customers for service deposit or alternate credit qualifications, including collecting unpaid balances.
Process credit card and check payments by phone and assist customers with payment arrangements in accordance with Customer Service Policies.
Process moves for residential and commercial customers by telephone or in person for electric and water services, including transferring active service to new residence.
Initiate on-site investigation to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water department.