Plumbing Service Area Manager

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a successful and driven professional to join our team as a Plumbing Service Area Manager. The Area Manager will plan and oversee the daily operations of the service area to ensure Bayonet goals and objectives are achieved while delivering exceptional customer service and operational excellence.

Key Responsibilities:

• Hire, train, and increase retention levels for Plumbing Service Technicians.
• Manage five or more technicians, ensuring their efficiency, productivity, and effectiveness.
• Review technician performance and daily service calls for accuracy and quality assurance.
• Guide and mentor service technicians while elevating their level of customer service.
• Assist in diagnosing and resolving a variety of residential plumbing issues.
• Address and resolve customer inquiries and service-related concerns promptly and professionally.
• Assist in managing inventory to ensure ready availability of parts, tools, and equipment.
• Uphold and enforce all company safety standards and regulatory requirements.
• Adhere to all departmental policies and procedures.
• Maintain a positive and professional work environment that supports teamwork and accountability.
• Perform other duties and responsibilities as assigned by management to support business operations and team success.

Qualifications:

• Demonstrated experience as a Plumbing Service Manager or in a similar leadership role for two years or more.
• Thorough plumbing service experience and technical knowledge.
• Exceptional customer service and communication skills.
• Proficiency in inventory management and operational oversight.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of plumbing industry safety standards and regulations.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and pre-employment drug test.

Physical Requirements & Work Environment:

• Ability to lift up to 50 pounds and perform physical activities such as standing, walking, bending, kneeling, climbing, and working in confined spaces.
• Work performed in office and residential customer environments with exposure to varying weather conditions, noise, dust, and plumbing/construction-related hazards.
• Requires operation of company vehicles and equipment, travel within the assigned service area, and flexibility to work evenings, weekends, and on-call shifts as needed.

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions: 

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and  Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

PLEASE NO AGENCY CALLS. 
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal;Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

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