Service Operations - Production Support Engineer - Assistant Vice President
Job IDR0425459 FullPart-Time Full-time Regular Temporary Regular Listed 2026-03-03 Location Cary Position Overview
Job Title: Service Operations - Production Support Engineer Corporate Title: Assistant Vice President Location: Cary, NC
Who we are In short - an essential part of Deutsche Banks technology solution, developing applications for key business areas. Our Technologists drive Cloud Cyber and business technology strategy while transforming it within a robust hands-on engineering culture. Learning is a key element of our people strategy and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.
Overview You will support Deutsche Banks Corporate Bank, a global leader in cash management, trade finance, and securities services, that enables corporate and institutional clients to manage their daily financial operations. In this role, you will help ensure that clients can reliably access critical services across payment initiation, account services, and client-centric technology platforms. You will contribute directly to strengthening production stability by resolving issues, improving automation, and enhancing monitoring across these client-facing applications. By doing so, you enable smoother client experiences and help the organization reduce risk, increase efficiency, and maintain high service standards. Ultimately, you play a key part in shaping a stronger engineering culture and driving continuous improvement across Corporate Bank Production.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model allowing for in-office work, from home flexibility, generous vacation, personal, and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages, including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift, and volunteer programs
Youll Do
Provide hands-on resolution of technical and functional incidents, including user requests and troubleshooting across applications, infrastructure, and production environments Respond rapidly to production issues using data-driven decision-making, leading root-cause analysis, and conducting blameless post-mortems to minimize downtime and financial impact Enhance application health through improved monitoring and automation to reduce manual tasks and strengthen system resilience Deliver clear, timely communication to business stakeholders and senior technologists throughout incident management and follow-up activities Partner with development teams to design and deploy scalable, fault-tolerant solutions that align with business objectives, while strictly adhering to change, incident, and problem-management frameworks Champion engineering excellence by promoting continuous improvement, strengthening SRE capabilities within Production Support teams, and actively participating in resiliency BCP and component-failure testing
Skills Youll Need
Bachelors Degree in Computer Science or equivalent experience with strong troubleshooting and collaboration in a mixed team Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial-technology or client-facing support functions Technical proficiency in UNIX, Linux, Solaris, Java, J2EE, Python, PowerShell, Structured Query Language, SQL scripting, databases, Oracle, MSSQL, debugging across infrastructure components and cloud technologies, Global Control Programme (GCP) preferred Hands-on background in Site Reliability Engineering, including building SLIs, working with monitoring and scheduling tools, such as Geneos, Splunk, Grafana, New Relic, and Control-M, as well as microservices APIs, CICD pipelines, and container platforms, OpenShift, and Kubernetes
Skills That Will Help You Excel
Excellent troubleshooting and problem-solving skills Excellent communication skills, both written and verbal, with attention to detail Ability to work in virtual teams and in matrix structures Service Operations experience within a global operations context
Expectations
It is the Banks expectation that employees hired into this role will work in the Cary office in accordance with the Banks hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary, North Carolina is $100,000 to $153,000. Actual salaries may be based on a number of factors, including but not limited to a candidates skill set, experience, education, work location, and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more.
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
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LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
Together, we share and celebrate the successes of our people. Together, we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair, and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law. Click these links to view Deutsche Banks Equal Opportunity Policy Statement and the following notices:
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