BRAVAS is the nation's #1 luxury home technology integrator, partnering with homeowners, architects, and builders on some of the most spectacular homes in the country. We design and install advanced smart home systems, including A/V, lighting, shades, networking, security, and more.
We're growing our Indianapolis team and looking for a Service Operations Manager to lead our AV and security service division.
The Role: You'll own service operations for our Indianapolis location; leading a team of AV and security technicians, managing scheduling and workflow, and ensuring every client interaction reflects the BRAVAS standard. This role sits at the intersection of team leadership, technical oversight, and client satisfaction, with direct accountability for profitability and service quality. This is not a pure project management role -expect be hands-on, in the field when needed, and closely involved in day-to-day operations.
What You'll Do:
Lead, develop, and evaluate the AV and security service team, including onboarding and training
Manage daily service operations
Ticket triage, technician scheduling, delegation, and work order oversight
Resolve client escalations promptly and proactively address recurring issues to reduce service volume
Oversee project handoffs, system monitoring, and client communication to set clear expectations
Provide remote and on-site technical suppor
Ensure accurate billing, job costing, and coordination with A/R on account status
Deliver high-quality client training and support, including for high-profile accounts
Maintain compliance with licensing, continuing education, and regulatory requirements
What You Bring:
5+ years managing AV and/or security technicians in a residential or custom integration environment
Strong technical knowledge of AV, security, lighting, and low-voltage systems
Proven ability to lead teams, manage workflows, and hold people accountable to outcomes
Experience with service management or home automation software
Knowledge of remote monitoring systems and security plans
Strong troubleshooting skills and sound judgment under pressure
Valid driver's license, clean driving record, and ability to pass a background check
Security license preferred; bachelor's degree a plus but not required
Physical Requirements:
Ability to lift up to 60 lbs, work in tight spaces and at heights, and stand or stoop for extended periods
Local travel required
Bravas Benefits:
Lead a high-performing team on some of the most impressive homes in the country
Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.