Service Operations Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Purpose

The Service Operations Manager is responsible for leading all front-end operations, customer service functions, administrative processes, and service-focused operational activities within the store. This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves as a key member of the store leadership team and supports total store success through effective leadership and execution.

Key Responsibilities Leadership & Team Development

• Recruit, interview, hire, train, coach, and develop front-end and service operations associates.
• Build a culture of accountability, teamwork, inclusion, and customer service excellence.
• Conduct performance reviews and provide ongoing coaching and development.
• Recognize and reward strong performance while addressing performance concerns appropriately.
• Develop future leaders through training and succession planning initiatives.

Customer Experience

• Ensure outstanding customer service standards are consistently executed throughout the store.
• Lead service initiatives designed to improve customer satisfaction and loyalty.
• Resolve customer concerns, complaints, and escalated issues professionally and promptly.
• Monitor customer feedback and implement corrective actions when necessary.
• Create a welcoming environment that promotes a positive shopping experience.

Front-End Operations

• Direct daily operations of checkout lanes, self-checkout areas, customer service desks, and related service functions.
• Ensure proper staffing levels to meet customer demand and productivity expectations.
• Monitor transaction accuracy and front-end operational performance.
• Ensure compliance with cash handling, refund, and transaction procedures.
• Support efficient customer flow and minimize wait times.

Administrative Operations

• Oversee cash office operations and financial control procedures.
• Ensure accurate cash accountability, reconciliation, deposits, and reporting.
• Maintain operational records, documentation, and compliance reporting requirements.
• Support payroll, workforce management, and scheduling processes.
• Ensure adherence to company financial controls and administrative procedures.

Financial Management

• Manage labor scheduling and productivity within assigned areas.
• Monitor front-end expenses, operational metrics, and business performance indicators.
• Support store sales and profitability goals through efficient operations.
• Reduce shortages, cash variances, and controllable expenses.
• Identify opportunities to improve operational efficiency and financial performance.

Safety, Compliance & Asset Protection

• Maintain a safe working and shopping environment.
• Ensure compliance with company policies, labor standards, and operational procedures.
• Support asset protection initiatives and shrink reduction programs.
• Ensure handling of confidential information is secure and compliant.
• Address operational and compliance issues promptly and effectively.

Store Leadership & Operations

• Serve as a member of the store leadership team.
• Collaborate with department managers to drive overall store performance.
• Support store opening, closing, and Manager-on-Duty responsibilities.
• Assist with implementation of company initiatives, promotional events, and operational programs.
• Support overall store operations and business objectives as assigned.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of retail operations, front-end procedures, cash handling, and labor management.
• Ability to analyze operational reports and performance metrics.
• Strong organizational, planning, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, workforce management software, and retail operating systems.
• Ability to maintain confidentiality and exercise sound business judgment.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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