Service Operations Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Operations Manager is responsible for leading front-end store operations and delivering an exceptional customer experience. This role oversees customer service, cashier operations, service desk functions, staffing, scheduling, training, and operational execution. The Service Operations Manager drives customer satisfaction, associate engagement, and financial performance while ensuring compliance with company policies and operational standards.

Key Responsibilities Customer Experience & Service Leadership

• Lead and model exceptional customer service standards.
• Foster a customer-first culture throughout the front-end operation.
• Ensure prompt resolution of customer concerns, complaints, and service issues.
• Monitor customer satisfaction and implement strategies to improve the shopping experience.
• Promote positive customer interactions and service recovery efforts.

Front-End Operations

• Oversee daily front-end operations, including:

• Checkout lanes

• Self-checkout areas

• Customer service desk

• Cash office functions

• Courtesy clerk activities

• Ensure adequate staffing levels to support customer traffic and business needs.

• Monitor transaction efficiency and service levels.

• Maintain operational readiness and adherence to company standards.

Financial Management & Compliance

• Ensure accurate cash handling, accounting, and reconciliation procedures.
• Monitor register shortages, overages, and cash variances.
• Maintain compliance with company cash control policies and audit requirements.
• Assist in controlling labor expenses through effective scheduling and productivity management.
• Support achievement of store sales and profitability goals.

Leadership & Talent Development

• Recruit, train, coach, and develop front-end associates and supervisors.
• Create an environment that promotes teamwork, accountability, and engagement.
• Conduct performance evaluations and provide ongoing feedback.
• Identify development opportunities and succession planning candidates.
• Recognize and reward strong associate performance.

Scheduling & Workforce Management

• Develop and manage department schedules based on business demands and labor budgets.
• Monitor attendance, productivity, and performance standards.
• Ensure appropriate coverage during peak business periods.
• Support workforce planning to maintain operational efficiency.

Operational Excellence

• Monitor front-end performance metrics and identify improvement opportunities.
• Execute company initiatives, programs, and operational directives.
• Maintain equipment functionality and coordinate repairs when necessary.
• Ensure compliance with merchandising, promotional, and operational programs.
• Collaborate with other department leaders to support store-wide objectives.

Safety & Regulatory Compliance

• Promote a safe environment for customers and associates.
• Ensure compliance with all company policies, safety procedures, and applicable regulations.
• Conduct routine inspections and address identified safety concerns.
• Support emergency response procedures and store security initiatives.
• Maintain confidentiality regarding customer, associate, and company information.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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