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Service Operations Manager (Commercial HVAC)

Jobot

West Sacramento, CA

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JOB DETAILS
SALARY
$130,000–$170,000 Per Year
SKILLS
Accounting, Billing, Billing Records, Business Operations, Compensation and Benefits, Construction, Continuous Improvement, Customer Relations, Customer Satisfaction, Dental Insurance, ERP (Enterprise Resource Planning), Finance, Financial Operations, Financial Reporting, Financial Services, Leadership, Legal, Life Insurance, Maintenance - HVAC, Mentoring, Operational Improvement, Operational Support, Operations Management, Organizational Skills, Plumbing, Process Development, Process Improvement, Project Execution, Sales, Service Delivery, Systems Analysis, Time Management, Trend Analysis, Vision Plan
LOCATION
West Sacramento, CA
POSTED
Today
This Jobot Job is hosted by: Jeremy Lee
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $130,000 - $170,000 per year

A bit about us:

We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team of dedicated professionals works collaboratively to ensure smooth operations and successful project execution. As a mid-sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits.

Why join us?
  • Competitive pay ($130k-$170k DOE)
  • Health, dental, and vision insurance
  • Company paid life insurance
  • Paid time off/ Holidays
  • Retirement savings


Job Details

We are looking for a Service Operations Manager to lead the operational infrastructure of our Service Department. This role focuses on managing Work in Progress (WIP), improving process discipline, coordinating workflows, and enhancing operational efficiency. You will provide leadership over the Service Coordinator function and ensure that service work flows smoothly from intake through execution, billing, and closeout. As a key player in connecting service operations, field leadership, sales, and finance, your contributions will be vital in enhancing visibility, accountability, and performance across the department.

Responsibilities:
  • Lead day-to-day operations of the Service Department, improving workflow, coordination, and overall efficiency.
  • Assess current systems and workflows to identify inefficiencies and develop processes that enhance execution and visibility.
  • Oversee WIP management, ensuring timely documentation, billing, and job closeout while monitoring trends and identifying areas for intervention.
  • Provide leadership to the Service Coordinator function, optimizing team structure and performance through mentorship and development.
  • Collaborate with finance and operations teams to develop service-specific financial and operational reporting, ensuring alignment with department goals.
  • Drive continuous improvement initiatives by receiving feedback from various stakeholders and adapting processes as needed.

Qualifications:
  • 5+ years of operational leadership experience, preferably in service industries such as construction, HVAC, or plumbing.
  • Experience leading support or operations teams in a fast-paced service environment.
  • Strong understanding of workflow management, process improvement, and operational accountability.
  • Proficient in financial reporting and billing processes, with strong systems aptitude and experience with ERP platforms and reporting tools.
  • Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field (preferred)
  • Experience with BuildOps (a plus)


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com