Service Operations Coordinator

Conflux Systems, Inc.

Cary, NC

JOB DETAILS
SALARY
$30
LOCATION
Cary, NC
POSTED
30+ days ago

Hybrid (3 Days Office)

The Planned Activity Project Manager is responsible for coordinating and managing preventative maintenance and mandatory update activities to ensure contractual compliance and on-time completion. This role partners with customers and cross-functional teams to proactively schedule, track, and adjust planned activities while maintaining high service standards in a dynamic healthcare environment.
Responsibilities

  • Manage all preventative maintenance and mandatory updates aligned with contracts and due dates.

  • Coordinate end-to-end scheduling of planned activities, including proactive customer outreach.

  • Track engagement milestones, identify risks, and take corrective actions to ensure timely completion.

  • Collaborate with customers and internal teams to adjust schedules based on changing priorities.

  • Ensure customer readiness, including room availability and milestone adherence.

  • Research, document, and deliver regular progress and action reports to stakeholders.
Qualifications

  • Bachelor’s degree or equivalent professional experience required.

  • Demonstrated ability to manage semi-complex to complex projects and identify critical paths.

  • Strong analytical skills to interpret less clearly defined issues and drive solutions independently.

  • Excellent verbal and written communication skills.

  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

  • Experience with project coordination, milestone tracking, and stakeholder management.

  • Knowledge of SAP is a plus.

About the Company

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Conflux Systems, Inc.