Service Operations Assistant

Position Summary

The Service Operations Assistant supports front-end and service operations, ensuring a smooth, efficient, and customer-focused experience. This role assists store leadership in supervising service teams, maintaining operational standards, and driving customer satisfaction while supporting daily execution of front-end functions.

Key Responsibilities Operational Execution

• Support daily front-end operations including check stands, self-checkout, and customer service desk
• Ensure proper cash handling, register procedures, and balancing practices are followed
• Maintain cleanliness, organization, and readiness of service areas
• Assist with managing customer flow and reducing wait times
• Support implementation of company programs, promotions, and initiatives

Customer Service Excellence

• Deliver exceptional customer service and create a welcoming environment
• Handle customer inquiries, returns, and service issues professionally
• Resolve complaints quickly and effectively to ensure customer satisfaction
• Promote loyalty programs and store initiatives

Team Support & Leadership

• Assist in supervising and supporting front-end associates (cashiers, courtesy clerks, service desk)
• Provide coaching, training, and real-time feedback to team members
• Reinforce company standards, policies, and service expectations
• Help coordinate break schedules and ensure adequate floor coverage

Performance & Productivity

• Support front-end productivity goals and service metrics
• Monitor transaction speed, accuracy, and service levels
• Identify opportunities to improve efficiency and customer experience
• Assist in reducing shrink through proper procedures and awareness

Compliance & Safety

• Ensure compliance with company policies, cash handling procedures, and security standards
• Support loss prevention and shrink reduction efforts
• Maintain a safe environment for customers and employees
• Follow all regulatory and company safety guidelines

Qualifications

• High school diploma or equivalent required
• Previous retail or customer service experience preferred
• Front-end or cashier experience strongly preferred
• Leadership or supervisory experience a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent walking, bending, and light lifting
• Ability to assist customers and move throughout front-end areas

Key Competencies

• Customer Focus
• Communication Skills
• Team Support & Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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