Sign upLog in

Service Manager

Sunbelt Rentals

Westborough, MA

Apply
JOB DETAILS
SALARY
$64,750–$76,890.15 Per Year
SKILLS
American National Standards Institute (ANSI), Asset Management, Automotive Repair and Maintenance, Best Practices, Billing, Budgeting, Business Support, Cadence, Calendar Management, Computer Skills, Computer Systems, Construction, Contract Review, Customer Support/Service, Dental Insurance, Driver's License, Equipment Maintenance/Repair, Equipment Rentals, Federal Laws and Regulations, Financial Reporting, Financial Services, Financial Trend Analysis, Fleet Management, HVAC, Hazardous Materials/Substances, Internal Rate of Return (IRR), Inventory Management, Inventory Reports, Leadership, Maintenance Services, Metrics, OSHA, On Call, Operational Support, Organizational Skills, Presentation/Verbal Skills, Project Planning, Project Tracking, Pumps, Quality Control, Regulations, Rentals, Reporting Skills, Resolve Customer Issues, Safety Compliance, Safety Training, Safety/Work Safety, Sales, Scaffolding, State Laws and Regulations, Team Building, Team Lead/Manager, Time Management, Training/Teaching, Vehicle Fleets, Vision Plan
LOCATION
Westborough, MA
POSTED
Today
Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:

As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best practices established by OSHA/ANSI, Federal, State, and local laws, and all policies put forth from the Sunbelt Safety Department and Climate Control Leadership. The Service Manager will promote and embrace the CC Branch Family Culture. The Service Manager, you will help lead the Service Department Team in all aspects of Safety to include = Power Up, Take 10, Proactive Events, Safety Metrics, Truck and Trailer safety compliance (DOT) and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely and effective manner. You will manage company assets and inventories of parts and merchandise various computer systems, digital apps, and paperwork as prescribed by the company. You will train and develop a staff of technicians with varying skillsets and hone your team into an efficient department that produces a safe and friendly atmosphere, high quality work, in an organized and efficient process that meets the needs of the customers and the company.

Position Responsibilities:

Requirements:

Safety and People
  • Apply and execute the Sunbelt safety culture at the branch, on job sites and with all team members
  • Assist in staffing branch with service team members to support business
  • Work with leadership and region technician to set up training and development of service team
  • Prepare weekly work schedules and on call schedules to support customers, operations, service calls
  • Monitor work schedules and overtime hours / cost

Branch Operational Standards
  • Manage the repair and maintenance of company owned gear and equipment (Ready to Rent, Returned, Down)
  • Evaluate all equipment after repairs, maintenance or safety checks
  • Lead and manage the team on fleet readiness, and fleet management
  • Review and verify equipment status documents before and after rental and perform quality control checks
  • Order parts to maintain adequate supplies
  • Manage parts and supply inventory
  • Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
  • Handle customer complaints regarding equipment condition or operation
  • Manage and monitor IRR repair cost and budget compliance
  • Update, maintain and keep organized equipment service records
  • Create, update, close and bill work orders
  • File warranty claims in a timely fashion
  • Follow up on all TSB bulletins for claims and billing
  • Commission new equipment
  • Manage and monitor fleet impairment and disposals monthly
  • Manage the disposal of solid and hazardous material waste (Batteries, used oil & filters, antifreeze, wash sludge)


Reporting Management and Understanding
  • Maintain equipment service and fleet status records
  • Open work order reports - warranty claim summary report - inventory management - parts & merchandise detail reporting - financial and historical trending - service department financial summary
  • Review, verify JSS and Job / project folder with branch manager and sales team
  • Review contracts
  • Coordinate with the sales team, customer and PoSB on delivery / set up
  • Verify labor hours and billing
  • Set up supplies, vendors and materials
  • Review job / project folders with BM and team on daily, weekly, monthly cadence
  • Visit job / project sites to support and provide customer service and build relationships
  • Perform other duties as assigned by the manager


Education & Experience:

  • Valid driver's license
  • Extensive experience in the repair and maintenance of self-propelled platforms and lifts
  • HVAC Certification
  • OSHA 10 Certification
  • Knowledge of work planning and scheduling and other supervisory activities
  • Strong understanding of equipment capabilities and safety requirements.
  • Clear perspective of maintenance and repair issues in the industry
  • Planning and management experience
  • Computer literacy
  • Reporting experience
  • Inventory management experience
  • Ability to train others in a safe and positive manner
  • Experience with organizing presentations and delivering information to individuals and groups


Base Pay Range: $64,750.00 - 76,890.15

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Accident, Life and Travel insurance, as well as flexible spending
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • Length of Service Awards


You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
  • 12-25 vacation days depending on years of service
  • 5 sick days
  • 6 holidays
  • 2 half day holidays
  • 2 floating holidays
  • 1 inclusion day
  • 1 volunteer day


Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

About the Company

S

Sunbelt Rentals