This role oversees the service team ensuring high-quality customer support for high-speed filling and capping equipment across various industries.
Responsibilities include scheduling and supervising field service technicians, providing technical training, troubleshooting, and installation support, and maintaining strong customer relationships.
The position involves analyzing warranty data, developing service metrics, and supporting sales and engineering teams with technical expertise.
Qualifications include a technical degree or equivalent experience, 4+ years in customer service or engineering, mechanical/electrical knowledge, excellent communication skills, and proficiency in MS Office.
Domestic and international travel may be required.
The role offers comprehensive benefits, including competitive salary, health coverage, paid time off, retirement plans, and wellness programs.
Proficiency in team leadership, problem-solving, and technical support is essential for success.