The Service Manager reports to the District/Market Manager and is an exempt leadership role dedicated to delivering exceptional customer experiences by inspiring and developing a high-performing team.
They foster a positive work environment aligned with company culture, attract and retain talented staff, ensure safety compliance, and maintain facility standards.
Key responsibilities include team building through hiring, training, and coaching; scheduling; effective communication; managing work orders; and overseeing facility upkeep.
They enforce procedural compliance, support performance metrics, and participate in ongoing training.
Qualifications include strong leadership, communication, organizational skills, automotive industry knowledge, and relevant certifications.
The role involves working indoors in a dynamic environment, with physical demands including standing, reaching, and lifting, and requires adherence to safety and vision standards.