Service Manager
ASP Tucson Northeast is looking for a hands-on Service Manager to lead our Service and Repair Department. This is a working manager role for someone who understands pool equipment, enjoys solving problems, communicates well, and wants to help other technicians succeedin the field. This role gives the right person a real leadership position with the ability to help shape and improve the Service and Repair Department at ASP.
Compensation and Benefits
- $55,000 - $65,000 annually, depending on experience
- Bonus potential
- Employer-sponsored medical, dental, vision, and life insurance plans
- Employer-sponsored 401(k) plan
- Use of a company vehicle and tools for work
- Company-provided smartphone and laptop
- Opportunities for additional training and advancement
- A positive, supportive culture where the team works together toward mutual success
About You
- Are a team player with a positive attitude and a commitment to mentorship and professional development
- Naturally operate with safety, professionalism, accountability, and quality work in mind at all times
- Have at least 3 years of experience repairing and installing pool equipment, including automation, pumps, filters, heaters, cleaners, and salt systems
- Are familiar with water chemistry practices and principles
- Can successfully manage and prioritize a busy, complex schedule
- Communicate well both verbally and in writing
- Are happy working both in the field and in an office environment
- Are smartphone and computer savvy
- Have a valid driver's license and clean driving record
- Are able to lift and carry 50 lb
Additional preferred qualifications include:
- 2 or more years of management experience
- 2 or more years of sales experience
What You'll Do
- You will be responsible for helping lead, organize, and grow the Service and Repair Department. This includes field support, management, and sales duties, including
- Managing and supporting a team of Pool Service & Repair Technicians
- Helping schedule, coordinate, and prioritize service and repair work
- Responding to incoming service and repair leads and technician-submitted alerts
- Helping meet company revenue and gross-margin goals through accurate quoting, customer follow-up, and strong service execution
- Building strong customer relationships by communicating clearly and professionally and setting realistic expectations for project timelines and costs
- Helping train technicians on equipment diagnostics, repairs, water chemistry, customer communication, and company processes
- Providing hands-on field support as needed
- Managing parts, materials, equipment, warehouse inventory, and truck inventory
- Using company training resources to continue improving technical knowledge and leadership skills
This is not an exhaustive list, and other duties not included above are part of the role as well. With the understanding that such duties are commensurate with the purpose of the job and have been identified as such by management, then such additional duties shall form part of the requirement of this position.
About ASP
At America's Swimming Pool Company of Tucson NE, our mission is to create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge, and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and want dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts, and our team members are among the best in the swimming pool service industry. Compensation: $55,000.00 - $65,000.00 per year
ASP is the nation's largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service over 420,000,000 gallons of water each week—always with reliable, friendly service and a flat, affordable rate.