Service Manager

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Manager at Epiroc!

At Epiroc USA LLC, our Parts and Service (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

The Service Manager is a critical leadership role that's responsible for all service activities including Work in Progress, Recruiting, Financials, and provides solutions for customer issues occurring on any piece of Epiroc equipment in the assigned territory. This role also requires partnering in the development of our company's service structure and providing excellent communication, technical support and service presence to customers.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Service Managers are occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. This position is considered Safety Sensitive.

Work Location: Tucson, AZ

Work Type: Onsite

Responsibilities:

• Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
• Lead and manage competency center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.
• Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
• Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
• Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.
• Ensure competency development for technicians and subcontractors in product, technical, and administrative areas, while maintaining a proactive, resourceful organization.
• Manage and maintain service resources and facilities following company policies, Regional 5S guidelines, and safety and environmental standards, while fostering professional communication with customers and internal staff.

Requirements:

• Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
• Prior demonstrated experience successfully leading teams of employees required.
• Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Strong mechanical/technical background is required for issue resolution & reasoning/discussing "root cause analysis" back to customers.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications.
• Possess a valid/active driver's license.
• Maintain current US Department of Labor, Mine Safety & Health Administration required training certificates, and keep up to date with all customer specific site safety requirements.
• Compliant with Department of Transportation policies regarding service vehicles and trailers.
• Uphold a courteous and professional demeanor in all communications with customers and internal staff.
• Travel is required in this position.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isnt just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com