SERVICE MANAGER - TOWNE CHEVROLET

TOWNE CHEVROLET is seeking a motivated and experienced professional to lead our service department and help deliver an outstanding customer experience. In this role, you will oversee daily service operations, support a high-performing team, and ensure efficient workflow, quality repairs, and strong customer satisfaction. The ideal candidate brings leadership, organizational skill, and a commitment to operational excellence in a fast-paced automotive environment.

Responsibilities

• Lead and manage the service department to ensure efficient day-to-day operations
• Support, coach, and develop service advisors and technicians to promote strong performance
• Monitor repair order flow, department productivity, and overall customer satisfaction
• Review completed work for quality, accuracy, and compliance with company standards
• Communicate effectively with customers regarding service needs, recommendations, and timelines
• Work closely with parts, sales, and other internal teams to support operational goals
• Track department performance metrics and identify opportunities for improvement
• Maintain a safe, organized, and professional work environment
• Handle customer concerns with professionalism and a solutions-oriented approach
• Ensure policies, procedures, and manufacturer guidelines are followed consistently

Qualifications

• Previous experience in automotive service management, service advising, or a related leadership role
• Strong understanding of automotive service operations, repair processes, and customer service best practices
• Proven leadership skills with the ability to motivate and support a team
• Excellent communication, interpersonal, and conflict-resolution skills
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
• Comfort using dealership management systems and standard business software
• Ability to analyze department performance and make informed operational decisions
• Professional demeanor and a commitment to delivering a positive customer experience

Preferred Skills

• Experience in a dealership or multi-location automotive service environment
• Knowledge of warranty processes, repair order management, and service pricing
• CDK software experience is a plus
• Familiarity with coaching, scheduling, and performance management
• Ability to build trust with customers and team members alike

What We Offer

• A collaborative and team-oriented workplace
• Opportunities for professional growth and leadership development
• Competitive compensation and benefits package

• WE OFFER

  • Competitive Pay  $100 - $150k Annually
  • Medical, Dental, Vision
  • PTO
  • Company 401(k) Plan with match
  • Closed Sundays
  • Opportunity for growth
  • The chance to make a meaningful impact on customer satisfaction and departmental success

Additional Information