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Service Manager

Sanco Equipment

Stewartville, MN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Industry, Coaching, Communication Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Driver's License, Equipment Maintenance/Repair, Establish Priorities, Financial Management, Financial Services, Leadership, Lift/Move 50 Pounds, Multitasking, Parts Sales, Problem Solving Skills, Process Improvement, Productivity Management, Profit & Loss, Quality Control, Quality Metrics, Regulatory Compliance, Repair Orders, Safety Process, Safety Standards, Sales, Team Lead/Manager, Time Management, Vision Plan
LOCATION
Stewartville, MN
POSTED
6 days ago
Position summary:
The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and a commitment to exceeding expectations. This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a strong team culture, holding team members accountable, and driving efficient, consistent execution of service operations.

Responsibilities
  • Lead and manage all day-to-day service department operations
  • Drive technician productivity, efficiency, and billed hours performance
  • Oversee scheduling, dispatching, and workflow to maximize shop capacity
  • Ensure all work is completed accurately, on time, and to quality standards
  • Manage customer relationships, resolve escalated issues, and ensure satisfaction
  • Monitor and improve service department financial performance (labor sales, gross profit, and efficiency)
  • Hire, train, coach, and develop service team members
  • Enforce company policies, safety standards, and operational procedures
  • Collaborate with Parts and Sales departments to ensure seamless operations
  • Review and approve repair orders, estimates, and warranty claims
  • Maintain proper documentation, service records, and compliance requirements
  • Identify opportunities for process improvement and implement solutions

Experience, Education, Skills and Knowledge
  • 3–5+ years of experience in service operations within equipment, automotive, or related industry
  • Proven leadership experience managing technicians or service teams
  • Strong leadership and team-building skills
  • Excellent communication and customer service abilities
  • High level of organization and attention to detail
  • Solid understanding of mechanical and equipment repair processes
  • Ability to read and interpret service reports, work orders, and financial data
  • Problem-solving mindset with a focus on efficiency and results
  • Knowledge of warranty processes and manufacturer guidelines
  • Experience with dispatching, workflow management, and customer service.

Physical, Mental and Other Requirements
  • Ability to work in both office and shop environments
  • Must be able to stand, walk, and move throughout the facility regularly
  • Occasionally lift up to 50 lbs.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment
  • Valid driver’s license with acceptable driving record

Compensation & Benefits
  • Regular shift is Monday-Friday 8-5
  • Health, dental, and vision insurance.
  • Paid time off and retirement plan options.
  • Ongoing professional development and training opportunities.

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About the Company

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Sanco Equipment