Volkswagen of Stamford is looking for a highly motivated Service Manager to manage our auto service, repair shop operation. We are a family owned & operated, high volume dealership. Large workspace with multiple bays, top-notch equipment and support, excellent pay and benefits including Medical, Dental, Vision, Paid Time Off and 401K
Job Requirements:
- Previous experience as a service advisor and/or technician, as well as an extensive technical background with 10 years or more of dealership experience.
- Excellent communication skills to assist customers, employees and vendors.
- Ability to maintain profitability of the dealership service operation while controlling expenses and maintaining customer satisfaction.
- Committed to staying on top of dealership and Company standards and complying with government regulations.
- Experience with dealership management systems; CDK preferred.
- Professional certification from the National Institute for Automotive Service Excellence (ASE) is a plus.
Responsibilities include:
- Managing Service Department operations with maximum customer focus and efficient, high-quality repairs while supervising a team of skilled Technicians and Service Consultants.
- Communicating with customers and staff to resolve issues that relate to service to enure customer satisfaction
- Managing warranty administration & mentoring and training Service Consultants and Technicians
- Monitoring and managing dealership service communications
- Assist in the hiring process and performance management of Service Advisors and Technicians
WHAT WE OFFER
Depending on your employment status, you may be eligible to receive the following:
- Medical, Vision and Dental
- 401K Plan plus company match
- Competitive wages
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Air-conditioned shop
- State-of-the-art, brand new facility with air-conditioned and cutting edge technology
- Shop equipped with the newest technology and equipment
- Uniforms provided
- Discounts on products and services
- Work environment OSHA certified to current Air Quality Standards
- Highly productive shop
- Career advancement opportunities, promote from within
- ASE and state inspection certification reimbursement and all training expenses paid to further your career
- Continued education, manufacturer hands on and web based training
- Clean and professional work environment