Service Manager

Description

Key Responsibilities

• Lead, coach, and develop a team of residential service technicians through regular one-on-ones and ride-alongs
• Own daily performance: review the numbers each morning and coach techs toward their KPIs such as closing ratio, callback rate, club conversion, and gross margin
• Manage the service board and dispatch flow to keep trucks productive and customers covered
• Drive revenue through the in-home service model: educating homeowners, building good-better-best options, and offering financing
• Protect gross margin and net profit, not just top-line revenue
• Recruit, hire, and retain technicians as the team grows
• Build the processes, KPIs, and accountability that support faster, sustainable scaling

Skills, Knowledge and Expertise

• Proven people-management experience leading a field, service, or sales team
• High emotional intelligence and strong communication, with the ability to earn the respect of skilled tradespeople
• Track record of coaching a team to hit performance and revenue targets
• Comfortable managing to financial metrics like gross margin and net profit
• Plumbing or home-services background is helpful but not required; willingness to learn the trade is a must
• Valid driver's license with a clean driving record; must pass a pre-employment background check and drug screen

What We Offer

• Paid time off
• Holiday pay
• Insurance options
• Great work/life balance
• Family-friendly and fun culture
• Bonus program
• Referral program