Service Manager Solar Division

GREENLINK ENERGY SOLUTIONS INC

Rockford, IL

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JOB DETAILS

SKILLS

Administrative Management, Administrative Skills, Alternative Energy, Artificial Intelligence (AI), Autoscaling, Best Practices, Claims Management, Coaching, Commissioning, Communication Skills, Continuous Improvement, Cost Control, Customer Escalations, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Dental Insurance, Documentation, Electrical Engineering, Equipment Maintenance/Repair, HVAC, Health Insurance, Identify Issues, Leadership, Maintain Compliance, Maintenance - Electrical, Maintenance Services, Operational Improvement, Operational Support, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Procedure Implementation, Process Improvement, Project/Program Management, Record Keeping, Risk Management, Safety Training, Safety/Work Safety, Sales Support, Scalable System Development, Solar Power, System Integration (SI), System Operations, Tactical Operations, Team Lead/Manager, Time Management, Trend Analysis, Vision Plan

LOCATION

Rockford, IL

POSTED

30+ days ago

Benefits:

401(k)
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance

Service Manager (Solar Division)

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value.

We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability.

As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership.

Position Overview
The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience.

This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.

Key Responsibilities

Service Operations & Tactical Deployment

Lead day-to-day service operations, including scheduling, dispatching, and execution of service work
Oversee tactical deployment of service technicians to optimize efficiency and response times
Develop and implement SOPs to drive consistency, scalability, and operational discipline
Ensure all service activities align with company standards, safety requirements, and performance expectations

Technical Oversight & Troubleshooting

Serve as the escalation point for complex system issues and advanced troubleshooting
Oversee diagnostics, maintenance, and repairs to ensure optimal system performance
Support commissioning efforts to verify systems are fully operational before handoff
Manage warranty claims and coordinate with manufacturers for timely resolution

Team Leadership & Development

Lead, coach, and develop a high-performing service team
Ensure technicians maintain strong technical proficiency and follow best practices
Track and manage KPIs, including response times, resolution rates, and service quality
Foster accountability, ownership, and continuous improvement within the team

Administrative & Operational Management

Maintain accurate service records, reporting, and documentation for performance tracking and compliance
Analyze service data to identify trends and drive operational improvements
Coordinate with internal teams across project management, sales, and customer support
Oversee inventory, tools, and equipment to ensure service readiness

Customer Experience & Communication

Ensure proactive and professional communication with customers regarding service status and issue resolution
Manage escalated customer concerns with urgency and sound judgment
Support a consistent, high-quality customer experience aligned with Greenlink’s standard

Qualifications

3–5+ years of service management experience, ideally in solar, electrical, or related industries
Strong technical understanding of solar PV systems or electrical systems
Proven ability to lead teams and manage field operations effectively
Advanced troubleshooting and problem-solving capabilities
Strong organizational, administrative, and communication skills
Experience with service platforms, CRM systems, and KPI tracking preferred

What We’re Looking For

A hands-on operator who can lead from both the field and the office
A disciplined problem-solver who brings structure and clarity to complex situations
A team leader who builds accountability and drives performance

Someone energized by growth and motivated to help build a scalable, high-performing service platform

Absolute Requirement:

Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving
Candidates who do not actively use AI in their workflow will not be considered

Why Greenlink Energy Solutions?

At Greenlink, we are more than a contractor—we are a long-term partner in building and maintaining high-performing energy systems. As we scale, we are creating a repeatable, disciplined platform focused on ownership, integration, and lifecycle performance.

This is an opportunity to play a key role in shaping how service operations support the future of commercial clean energy.

Service Manager Solar Division

GREENLINK ENERGY SOLUTIONS INC

Rockford, IL

About the Company

GREENLINK ENERGY SOLUTIONS INC

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