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Service Manager

North American Truck & Trailer

Sioux Falls, SD

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JOB DETAILS
SKILLS
Accounts Receivable, Analysis Skills, Budgeting, Cost Estimates, Customer Relations, Dental Insurance, Disability Insurance, Federal Laws and Regulations, Forecasting, Hazardous Materials Clean-Up, Housekeeping/Cleaning, Maintenance Services, OSHA, Performance Analysis, Performance Reviews, Production Control, Production Costing, Record Keeping, Reimbursement, Repair Orders, Resolve Customer Issues, Safety/Work Safety, Sales, Schedule Development, State Laws and Regulations, Systems Maintenance, Technical Support, Telephone Surveys, Time Management, Training Program, Vision Plan
LOCATION
Sioux Falls, SD
POSTED
Today
Custom Truck Equipment is looking for an experienced Service Manager!

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking forgreat candidates to join our team.

~Summary:
Responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Forecast goals and objectives for the department and strive to meet them.
• Working with all departments in harmony.
• Prepare and administer an annual operating budget for the service department.
• Attend managers' meetings as requested.
• Understand, keep abreast of and comply with federal, state and local regulations that affect hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians' payroll records.
• Conduct monthly safety meetings.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
• Ensure that customers' service files are up-to-date and are readily available for reference. (Dealer: Specify here whether your files are computerized or not and the related specifics:).
• Monitor the location and care of the shop tools.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability.
• Must maintain and keep a safe working environment.
• Participate in all available training programs.
• Must have a working knowledge and understanding of the company's Job Safety Analysis pertaining to this position and positions this individual supervises.
• Must have a working knowledge and understanding of the company's safety policy.

Supervisory Responsibilities:
• Oversee Service Department.
• Must conduct all 90 Day reviews in a timely manner.
• Must have each employee's yearly Performance Review completed by his/her actual anniversary date.

.Benefits available the 1st of the month following date of hire.

  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Tool Reimbursement for service employees
  • Tuition Reimbursement for service employees
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment

To apply please contact Cheryl Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.

Come experience the difference!

In joining the North American Truck and Trailer family, you're not just securing a job - you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!

About the Company

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North American Truck & Trailer

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