Budget Management, Communication Skills, Customer Relations, Customer Support/Service, Leadership, Maintain Compliance, Market Trend Analysis, Operations, Parts Sales, People Management, Procedure Implementation, Safety Standards, Sales
The Service Manager oversees the daily operations of the Service Department, ensuring adherence to policies and procedures to meet growth and profit goals.
- They develop and implement short and long-term objectives, evaluate department performance, and plan budgets aligned with company targets.
- The role involves promoting customer service, maintaining safety standards, and fostering positive employee and customer relations.
- They coordinate warranty processing, collaborate with parts and sales teams to boost labor sales, and stay informed on market trends and competitors.
- Travel with the sales force and visit customer locations regularly to promote the service department.
- Qualifications include at least four years of related experience, supervisory skills, strong communication, leadership abilities, and a positive attitude.
- Benefits offered include competitive salary, insurance, paid time off, 401k with profit sharing, and opportunities for internal promotion and training.