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Service Manager

Wisler Plumbing and Air

Rocky Mount, VA

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Background Investigation, Budget Management, Coaching, Communication Skills, Customer Satisfaction, Customer Support/Service, Dental Insurance, Electricity, HVAC, Health Insurance, High School Diploma, Insurance, Leadership, Maintain Compliance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Word, Performance Analysis, Performance Metrics, Plumbing, Process Improvement, Project Tracking, Regulations, Set Goals, Team Lead/Manager, Training/Teaching, Tuition Reimbursement, Vision Plan
LOCATION
Rocky Mount, VA
POSTED
30+ days ago
SERVICE MANAGERWHAT'S IN IT FOR YOU?$90-$120,000 ANNUAL SALARYPlus bonuses and incentivesJob Location: On site Rocky Mount, VAAs a Service Manager, you'll take the lead in driving your team's success while building an environment of growth and collaboration. Key responsibilities include:* Inspire Leadership: Motivate and guide your team with confidence and purpose.* Mentor Talent: Foster individual development through coaching and regular feedback.* Streamline Operations: Organize, delegate, and ensure daily tasks run smoothly.* Deliver Excellence: Resolve customer concerns with efficiency and high standards.* Track Progress: Set clear goals, monitor performance, and achieve measurable results.* Resource Optimization: Manage staffing, budgets, and resources effectively.* Champion Communication: Foster collaboration and clear communication across teams.* Ensure Compliance: Stay ahead of regulations to maintain a compliant operation.* Drive Innovation: Identify opportunities to improve processes and enhance customer satisfaction.* Report Results: Present data-driven insights on team performance and key metrics.We believe in taking care of our team* 90% Company-Paid Health Insurance* Optional Dental and Vision Insurance* Company-Funded Life and AD&D Insurance* 401(k) with Company Match* Paid Holidays and Paid Time Off* Paid Training and Accredited Trade Education* Career Growth and Promotion Opportunities* Tuition Reimbursement (role dependent)* Employee Discounts* Volunteer Opportunities* Company-Provided Tools/Technology for Field Roles* Company Vehicle (field positions)* Daily Hot Breakfast Provided* Supportive, Family-Oriented Team CultureREQUIREMENTS* Trades experience in one of the three trades (Plumbing, Electrical, or HVAC)* 3 years of team management experience (with at least 4 reports)* 3 years of customer service experience.* Proficient with Microsoft Office 365 and standard software like Word and Excel.* Clean background check and acceptable work/character references.* Pre-employment and random drug testing required.* Must be authorized to work in the U.S.* High School Diploma or equivalent* Clean driving recordOpportunity for Quality of Life and Job SatisfactionAre you currently looking for a change? A workplace where you are respected, supported, and appreciated?At Wisler Plumbing, Heating, Cooling & Electric, we believe great people deserve great opportunities. If you are looking for a stable career with a company that values integrity, teamwork, and professional growth, we invite you to join our teamAbout Wisler Plumbing, Heating, Cooling & Electric* Wisler proudly serves Roanoke, Franklin County, and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler, our company was built on one simple principle: always do what is fair and right.* From the beginning, Daniel led by example-teaching the importance of integrity, accountability, perseverance, and taking responsibility even when it's difficult. Those values continue to guide our business today and are deeply woven into our culture.* At Wisler, we believe strong values are the difference between a company that simply survives and one that truly thrives. Our team works hard, supports one another, and takes pride in delivering exceptional service to our community.* We are committed to developing our people, promoting from within, and creating long-term career opportunities in the plumbing, HVAC, electrical, and water quality industries.Why You'll Love Working at WislerAt Wisler Plumbing, Heating, Cooling & Electric, we don't just offer jobs-we build careers.Our culture is built on respect, accountability, and teamwork. We support each other, celebrate success together, and take pride in the work we do for our customers and our community.Whether you are starting your career or bringing years of experience, you will find opportunities here to grow, learn, and make a meaningful impact.Wisler Plumbing, Heating, Cooling & Electric is proud to be an Equal Opportunity Employer.

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Wisler Plumbing and Air