Service Manager

Nenni and Associates

Roachdale, IN

JOB DETAILS
SKILLS
Architectural Services, Budget Management, Coaching, Communication Skills, Construction, Construction Drawings, Construction Management, Control Systems, Electricity, HVAC, Leadership, Lift/Move 50 Pounds, Maintenance - HVAC, Maintenance Services, Mentoring, Multitasking, Needs Assessment, Organizational Skills, Performance Management, Performance Reviews, Policy Implementation, Problem Solving Skills, Productivity Management, Project Estimates, Project Execution, Project/Program Management, Record Keeping, Safety Process, Safety Training, Sales, Team Building, Team Lead/Manager, Team Player, Time Management, Warehousing, Welding
LOCATION
Roachdale, IN
POSTED
Today

Service Manager

Our client is a rapidly growing large regional mechanical contractor focused on commercial multifamily and hospitality projects. They are seeking a Service Manager to join their growing team in the Washington DC area.

Job Duties

  • Works with all levels of staff in the service department, office, VP leaders, service technicians, sales and dispatcher.
  • Lead in developing high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff, including timely completion of employee performance appraisals.
  • Works closely with the Insides Sales Lead to map out the duration and scope of projects.
  • Works with field personnel to generate materials lists to ensure that all appropriate materials are ordered timely.
  • Works with the Dispatcher to ensure that labor is assigned appropriately to each project, so jobs are completed timely.
  • Provides daily updates to the Executive team regarding job status and to discuss items needing additional attention/resolution.
  • Works with the VP of Sales – Service to ensure that the project execution matches the original project vision as encapsulated in the quote/bid/contract.
  • Assists with the management of the warehouse and materials.
  • Evaluates area safety needs/requirements to assist in the implementation of safety policies, procedures, and training.
  • Upholds a high level of quality for AMSI's customers, for both professional communication and high-quality technical service. Represents the company by serving as a direct customer contact.
  • Communicates directly with Team Leaders when a specific technician is struggling or not performing as the expected level of their role. Provides feedback to management in their daily update regarding that technician/laborer.
  • Formulate weekly plans that outline labor tasks and materials needed.
  • Prepare and maintain accurate records, logs and reports.
  • Check-in with technicians throughout the day to receive updates and job progress.
  • Develop, maintain, and strengthen relationships with key owners, developers, architects, engineers, and general contractors.
  • Other duties as assigned.

Job Requirements

  • 15+ years of engineering, architectural, construction, or project management experience in related markets.
  • Bachelor's degree in Construction Management, Project Management, Architecture, Engineering or equivalent
  • Strong organizational skills: candidate should be energized by working with different teams, both internal and external.
  • Extensive knowledge of method, equipment and tools used in the HVAC service and installation trade.
  • Ability to read and understand construction drawings. Ability to accurately measure. Ability to multitask
  • Able to understand and manage job budgets and deadlines.
  • Extensive knowledge of principles and practices of HVAC repair, maintenance, and installation.
  • Extensive knowledge of standard practices, equipment and tools related to the HVAC trade.
  • Extensive knowledge of various mechanical systems related of the HVAC trade.
  • Extensive knowledge of various electrical and control systems related to the HVAC trade.
  • Extensive knowledge of operating and repair characteristics of various HVAC systems.
  • Extensive knowledge of methods and techniques of welding and fabrication.
  • Strong problem solving and critical thinking skills.
  • Strong organizational and leadership skills.
  • Strong communication skills.
  • Comfortable with ladders and heights.
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. On occasion, lift and/or move more than 75 pounds with assistance.

Job Competencies

To perform the role successfully, an individual should demonstrate the following competencies:

  • Attendance & Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Reliability - follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Quality - demonstrates accuracy and thoroughness; monitors own work to ensure quality.
  • Productivity & Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Teamwork - contributes to building a positive team spirit; puts success of team above own interests.
  • Communication - listens and gets clarification; responds well to questions.
  • Safety and Security - examines safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

About the Company

N

Nenni and Associates