Responsibilities
Attend daily production meetings
Develop cost estimates, logging needed parts and the time needed for repairs
Schedule the most appropriate Service Technician for each job
Convey all necessary information regarding costs, parts, work and Technicians to customers
Call the customer to arrange appointments
Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
Contact customers in the case of additional work to relay the details and extra costs
Enter the details of repair jobs on the company’s network and prepare repair instructions
Requirements
Proven work experience as a Service Writer or similar role
Computer literacy and knowledge of office software programs
Excellent communication and customer service skills
Strong record-keeping skills
The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
The Service Writer will answer questions from customers and service providers. They use their expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. This person will also schedule appointments, process orders, monitor delivery, and handle customer complaints. The duties include working with computers, and building and maintaining relationships with customers.
At Bulldog Fire & Emergency Apparatus, we have a well-known history and dedication to the fire and EMS industry. The business was originally established in 1933 by Clarence Farrar as a fire apparatus manufacturer. A national dealer, the company produced a wide range of fire apparatus. They were most recognized for their Brush Breaker and front mount pump specialty trucks.
In 1985, the company was purchased by Edward J. Murphy and renamed the EJ Murphy Co. Under Murphy’s leadership, we stopped manufacturing many of our fire apparatus and instead focused on “boutique” work that other larger fire manufacturers could not deliver on. Due to their popularity, we continued to make the Brush Breaker and our tankers, which we still manufacture today.