The Service Manager oversees repair and preventative maintenance services for customer equipment across local branches and sites, ensuring excellent customer satisfaction aligned with the company's strategic goals.
They lead, hire, coach, and develop a technical team, promote a proactive and positive work culture, and manage operational aspects such as scheduling, documentation, and vendor relationships.
Key responsibilities include troubleshooting and repairing equipment, training customers on maintenance, managing service contracts, ensuring safety and 5S standards, and participating in product demonstrations and special projects. The role requires strong technical knowledge of electronics and mechanics, effective communication skills, and the ability to adapt to changing situations.
Qualifications include a minimum of 7 years’ experience in skilled trades or equivalent, leadership experience, and proficiency with computer systems, tools, and safety protocols. The position involves up to 25% travel, physical demands such as lifting up to 50 lbs, and working in environments with chemicals, fumes, and moving parts.