Service Manager

Keith Company engineers and manufactures state-of-the-art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team.

 
Job Summary:
The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.

Skills/Qualifications:
• Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting)
• Knowledge in Industrial Automation.
• Hands on experience in field service functions is a must
• Experience with gas burner systems is a plus
• Leadership skills.  Help to select, train, assign, schedule, and coach service employees.  Mentor field engineers, and support sales manager.
• Experience with: Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding.
• Good communication skills with staff, vendors, and customers.

Operational Duties:
• Service operational objectives
• Prepare service reports by collecting, analyzing, and summarizing data and trends
• Implement quality and customer-service standards
• Service budget quota objectives
• Manage annual service department
• Resolve service issues
• Organize appropriate and timely service requests
• Contract with service providers
• Improve service programs
• Analyze service and support failures
• Create preventive maintenance (PM) service plans
• Test Equipment prior to Shipment.
• Run Temperature Uniformity Tests per industry standards (AMS 2750).
• Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field.
• Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment.
• Planning and coordinating of field engineering services.
• Travel to customers to build relationships, handle emergency troubleshooting and repairs.  Travel may require for less than 20% for customers and vendors onsite visit.  Position may involve access to information subject to ITAR; applicants must be eligible to access export-controlled information in accordance with applicable U.S. laws and regulations.
• Presenting upgrade opportunities to customers.
• Supervise field installations.
• Train customers and staff on new technology/equipment.
• Performs other duties as assigned.

Education, Experience, and Licensing Requirements:
• At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.

Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer. Standing, climbing, or kneeling is necessary to evaluate large mechanical structures.
• Must be able to lift 30-40 pounds at a time.
• Must be able to access and inspect all areas of the facility.

Work Environment and Benefits:
This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors. 

We offer a challenging, creative, and service-minded working environment.  The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability.  We welcome our new staff members the opportunity to feel at home with us too.
Reports to the CEO.