The Service Manager oversees branch operations, providing leadership, coaching, and training to a technical service team specializing in commercial food equipment.
They support technicians with installations, maintenance, and repairs, aiming to enhance customer satisfaction and technician development.
The role involves managing a cost center, supervising 8-15 employees, and collaborating with other branch departments to achieve revenue growth, profitability, and service excellence.
Responsibilities include enforcing company policies, developing technical skills, ensuring safety, and driving continuous improvement.
Qualifications require industry experience with management background, strong leadership, financial acumen, sales skills, and excellent communication.
Physical demands include lifting, climbing, extensive walking/driving, and working in varied environments.
Flexibility with hours and travel up to 50% is needed.
ITW values diversity and offers equal opportunity employment.