Service Manager

Tesla Motors

Pensacola, FL

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JOB DETAILS

SKILLS

Alternative Energy, Analysis Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Driver's License, E Programming Language, Establish Priorities, Leadership, Lean Manufacturing, Manufacturing, Mentoring, Metrics, Operations, Organizational Skills, Problem Solving Skills, Safety/Work Safety, Standards Development, Team Lead/Manager, Time Management

LOCATION

Pensacola, FL

POSTED

Today

What to ExpectAt Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaderswho want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.What You'll Do* Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience* Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring* Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations* Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable* Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset* Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersWhat You'll Bring* Bachelor's degree or equivalent experience* Prior leadership experience in a service-focused industry; automotive expertise is not required* Experience leading teams and managing a diverse group of roles and responsibilities* Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities* Experience running complex processes using Lean or other techniques* Valid driver's license requiredTesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .Service ManagerTesla participates in the E-Verify Program

Service Manager

Tesla Motors

Pensacola, FL

About the Company

Tesla Motors

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