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Service Manager Operators

Allied Universal

Flowood, MS

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JOB DETAILS
SALARY
SKILLS
Access Control, Accidental Death and Dismemberment (AD&D), Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Automation, Billing, Business Intelligence, Business Intelligence Software, Business Operations, CCTV, Communication Skills, Compensation and Benefits, Computer Systems, Credit and Collections, Criminal Justice, Customer Relations, Driver's License, EMT-Paramedics, Employee Relations, Facilities Management, Firefighting, High School Diploma, Insurance, Internet Application, Law Enforcement, Leadership, Licensing, Metrics, Microsoft Office, Military, Multitasking, Operations, Operations Security (OPSEC), Organizational Skills, People Management, Performance Analysis, Performance Reviews, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Project/Program Management, Protective Services, Public Safety, Revenue Growth, Risk Analysis, Safety Compliance, Safety Standards, Safety Training, Safety/Work Safety, Security Analysis, Security Monitoring, Security Protocols, Service Delivery, State Laws and Regulations, Team Lead/Manager, Team Player, Workforce Management, Writing Skills
LOCATION
Flowood, MS
POSTED
1 day ago
Company Overview:Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.Allied Universal® is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?**Security Service Manager**Must have 3+ Years' Combined Law Enforcement/Military/Security Experience OR a College Degree to be considered.Must be 21+ Years of Age with a Valid Drivers License and a clean driving record to be qualify.**Compensation & Benefits:****Salary is $55,000 annually.****RESPONSIBILITIES:****Caring Leadership, Client Engagement, and Operational Oversight:**+ Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime+ Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams+ Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property+ Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability**Safety and Compliance:**+ Respond to escalated issues professionally, coordinating with clients and internal teams+ Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies**QUALIFICATIONS (MUST HAVE):**+ Must possess one of the following:+ Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization+ Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization+ High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment+ Valid driver's license if driving a company vehicle, or personal vehicle while conducting business+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.+ Experience in leading development, and retaining a diverse team while building positive client relationships+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination+ Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results+ Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner+ Proficiency in web-based applications and computer systems, including Microsoft Office+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence+ Excellent oral and written communication skills+ Knowledge of safety protocols and delivery service+ Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations**PREFERRED QUALIFICATIONS (NICE TO HAVE):**+ Professional, articulate and able to use good independent judgment and discretion+ Experience managing a dispersed workforce in a multi-location operation+ Law enforcement, military and/or contract or proprietary security services, or facility management experience+ American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification+ Previous payroll, billing and scheduling experience+ Aptitude with security systems; CCTV, Access Control, and badge administration+ Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)**BENEFITS:**+ Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance+ Eight paid holidays annually, five sick days, and four personal days+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices ..**Job ID:** 2026-1590094**Location:** United States-Mississippi-Flowood**Job Category:** Management

About the Company

A

Allied Universal

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com
COMPANY SIZE
10,000 employees or more
INDUSTRY
Security and Surveillance
FOUNDED
2016
WEBSITE
http://www.aus.com/Careers