The Service Manager oversees daily service and repair operations in a retail auto care environment, ensuring quality, safety, and customer satisfaction.
Responsibilities include partnering with the Store Manager to recruit, train, and evaluate technicians, managing store performance metrics, assigning work orders, providing technical diagnosis, and promoting safety standards.
The role involves maintaining store cleanliness, managing inventory, analyzing operational data for improvements, and resolving customer concerns promptly.
Ideal candidates have 5+ years of automotive industry experience, strong technical knowledge, leadership skills, and a customer-centric approach. Proficiency in Microsoft Office and POS systems is preferred. The position requires flexibility, safety awareness, and a strong work ethic to drive results in a fast-paced environment.