Service Manager

Cumberland Companies

Ocala, FL

Apply

JOB DETAILS

SKILLS

ASE, Accidental Death and Dismemberment (AD&D), Coaching, Communication Skills, Continuous Improvement, Cost Control, Customer Experience, Customer Relations, Customer Support/Service, Documentation, Leadership, Life Insurance, Mentoring, Microsoft Product Family, Multitasking, OEM (Original Equipment Manufacturer), Operational Strategy, Operations, Operations Management, Organizational Skills, Presentation/Verbal Skills, Productivity Management, Profit & Loss, Quality Metrics, Safety/Work Safety, Team Lead/Manager, Team Player, Technical Support, Writing Skills

LOCATION

Ocala, FL

POSTED

1 day ago

* Service Manager - Ocala, FL* Lead a high performing team. Shape the customer experience. Grow your career.Cumberland International Trucks is seeking a Service Manager for our Ocala dealership - someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.The Service Department is the heartbeat of the dealership. The Service Manager sets the tone - building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.In this role, you will:* Lead a service team with clarity, coaching, and accountability* Strengthen long-term customer relationships through consistency & trust* Drive productivity, technician development, and operational excellence* Increase profitability through staffing efficiency & quality standards* Ensure the department delivers reliable, high-quality workmanship* Foster collaboration with other departments to support dealership success* Key Responsibilities* Manage daily operations of an efficient, profitable Service Department* Build strong customer relationships through clear communication and followthrough* Support and guide technicians through training, development, and performance feedback* Uphold warranty guidelines and ensure accurate documentation* Maintain high product and technical knowledge to support the team* Identify opportunities to improve productivity and reduce costs* Maintain departmental organization, workflow, and adherence to processes* Collaborate with other departments to achieve dealership goals* Champion a culture of teamwork, respect, and continuous improvement* Required Qualifications* 5+ years of technical experience in the medium/heavyduty truck industry* Technician training such as ASE and/or OEM certifications (desired)* Strong internal and external customer service abilities* Familiarity with warranty processes and guidelines* Proven ability to lead others in a positive, empowering way* Strong written and verbal communication skills* High degree of product and technical knowledge* Strong organizational abilities and comfort with multitasking* Preferred Qualifications** Working knowledge of Microsoft applications used at this location* Commitment to personal and professional development* Knowledge of International and supplier warranty policies* Ability to support teamwork and a respectful, collaborative environmentA comprehensive, people first benefits package includes:* 8 Paid Holidays • PTO • Vacation • Paid Birthday Off* Work-life balance focus* $500 Employee Referral Bonus* Mentorship & Internship Programs* Paid Training & Certification Reimbursements* 401(k) with Employer Match (Fidelity)* Medical / Dental / Vision Options* Life & AD&D Coverage* Supplemental Life Insurance* ShortTerm & LongTerm Disability Options* 24/7 Access to Teladoc* Free & Confidential Employee Assistance ProgramCumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.* Ready to make an impact? Apply today.*

Service Manager

Cumberland Companies

Ocala, FL

About the Company

Cumberland Companies

Similar Job Searches