The Service Manager oversees the branch service department and diesel technicians, ensuring efficient, profitable operations and high customer satisfaction.
Responsibilities include setting strategic and operational goals, managing budgets, analyzing market trends, and developing sales and marketing plans.
They foster vendor relationships, handle customer concerns, ensure warranty compliance, and oversee personnel hiring, training, and performance reviews.
The manager conducts regular meetings on safety, policies, and technical updates, maintains facility upkeep, and ensures compliance with regulations.
Additionally, they coordinate advertising efforts, manage shop productivity, and uphold safety and cleanliness standards to support overall department success.