Coaching, Communication Skills, Computer Skills, Disability Insurance, Food Safety, Life Insurance, Lift/Move 50 Pounds, Operations, Operations Management, Organizational Skills, Restaurant
LOCATION
Norfolk, VA
POSTED
3 days ago
Service Manager Needed
Bring the energy. Lead the floor. Build something bigger.
Established in 2012, The Dirty Buffalo brings the bold flavor and spirit of Western New York to Hampton Roads. We're a family-owned, locally operated brand known for legendary wings, genuine hospitality, and a team-first culture. We're continuing to expand across the Southeast-and we want you to grow with us!
We're looking for a Service Manager who thrives in a fast-paced environment, loves developing people, and takes pride in running a great shift. If you're the kind of leader who leads from the floor-not the office-this role is for you. What You'll Do
As a Service Manager, you'll be a key leader in the restaurant and an ambassador for our brand.
Lead by example on the floor-coaching, motivating, and supporting the team
Deliver an exceptional guest experience through hands-on service and table touches
Hire, train, and develop team members into confident, high-performing employees
Manage daily operations including opening/closing, scheduling, cash handling, and POS
Maintain cleanliness, food safety, and brand standards at all times
Communicate clearly and consistently with staff, fellow managers, and corporate
Uphold systems, policies, and procedures while helping the team understand the "why" behind them
What We're Looking For
2+ years of restaurant management experience
A people-first leader who enjoys coaching and developing others
Calm, organized, and confident under pressure
Strong communication skills and basic computer proficiency
The Physical Side of the Job
You must be able to, with or without reasonable accommodation:
Be on your feet for extended periods (up to 10-hour shifts)
Work weekends and holidays
Lift up to 50 lbs
Work in all weather conditions (we're Buffalo tough)
Operate standard restaurant equipment
Communicate effectively with guests and team members