Service Manager - Metairie, LA

Element Partners

Metairie, LA

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JOB DETAILS

SKILLS

ASE, Automotive Management, Automotive Repair and Maintenance, Benchmarking, Budget Management, Budget Reporting, Coaching, Continuous Improvement, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Dental Insurance, Driver's License, Financial Services, Leadership, Maintain Compliance, OEM (Original Equipment Manufacturer), Performance Metrics, Regulatory Compliance, Sales, Team Building, Vision Plan

LOCATION

Metairie, LA

POSTED

3 days ago

Job Description
ABOUT THE ROLE

We are seeking an experienced, client-focused Service Manager to lead the service department of a premier highline dealership. This is a high-visibility leadership role for a professional who takes pride in operational excellence, team development, and delivering a white-glove ownership experience to a discerning clientele.

WHAT YOU'LL DO

- Lead and manage all service department operations including scheduling, workflow, and throughput

- Coach, develop, and inspire a team of service advisors, technicians, and support staff

- Maintain CSI/customer satisfaction scores at or above brand benchmarks

- Monitor and drive department KPIs including labor hours sold, effective labor rate, and gross profit

- Oversee warranty administration and ensure compliance with OEM guidelines

- Resolve escalated customer concerns with professionalism and urgency

- Collaborate with the Parts department to minimize repair delays and maximize first-time fix rates

- Recruit, hire, and retain top service talent

- Manage departmental budgets and report performance metrics to leadership

- Champion a culture of safety, accountability, and continuous improvement

WHAT WE'RE LOOKING FOR

Required:

- 3+ years of automotive service management experience, preferably at a luxury or highline franchise

- Proven track record of hitting or exceeding service department financial targets

- Strong knowledge of warranty processes and OEM compliance requirements

- Exceptional communication and client-relations skills

- Experience using dealer management systems (CDK, Reynolds & Reynolds, or similar)

- Valid driver's license with a clean driving record

Preferred:

- Experience with [Brand] or comparable European/luxury brand

- ASE certification or equivalent technical background

- Familiarity with highline clientele expectations and service standards

WHAT WE OFFER

- Competitive base salary + performance-based bonus

- Health, dental, and vision insurance

- 401(k) with employer match

- Paid time off and holidays

- Manufacturer training and certification support

- A professional, well-equipped service facility

- A team that takes pride in what they do

Service Manager - Metairie, LA

Element Partners

Metairie, LA

About the Company

Element Partners

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