Service Manager

Service Manager

The Electrical Service Manager carries out all duties required for the successful operation, service and maintenance of common area electrical functions of a facility, mid-rise and high-rise condominium buildings, multifamily dwellings, office lease spaces and shopping centers.

Key Responsibilities:

• Manage the administrative and customer service functions of the Service Department
• Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors
• Maintain appropriate staffing level and workload distribution to meet customer and business needs
• Ensure compliance with company policies and recommend policy changes as needed
• Responsible for the efficient operation of the Service Department and expense control
• Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews and safety
• Organize and present at weekly tech meetings and safety training
• Perform annual merit reviews and development planning for service personnel
• Analyze service productivity and recommend changes to improve customer service and profitability
• Maintain high quality service delivery in an efficient, productive and profitable manner
• Oversee warehouse, inventory and vehicle management
• Maintain ongoing maintenance schedules for service accounts
• Review and approve all replacement requests
• Organize, coordinate and schedule all scheduled maintenance, replacement and Customer service work order
• Assist or assign assistance for technician on accounts to ensure work quality

Qualifications:

• Master or Journeyman Electrical license
• 5 years experience of managing 12 or more electricians and service technicians in a commercial electrical service & maintenance operation within multi branch office environment
• 5 years experience in Service Management and Dispatch software, GPS vehicle monitoring and Microsoft Office & Outlook
• Excellent written and oral communication skills; working knowledge of word-processing and integrated software applications; organizational skills and ability to perform detail-oriented work are required
• Applicant must be familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes and Lighting Systems where applicable
• Experience and knowledge of electrical applications, permits, electrical maintenance goals, Facility Maintenance Application & PM standards

Benefits:

• Competitive compensation for McAllen, TX area
• Annual bonus
• Full health benefits (medical, dental, vision) plus HSA and disability
• PTO/Vacation/Holiday Pay
• Relocation assistance
• Company paid truck, cell, laptop and any additional device needed