Service Manager

Redmond's Complete Comfort | Lock Haven PA

Our Services are is Central PA | Lock Haven / State College / Williamsport and the surrounding area

Family-owned and operated, we provide complete HVAC, plumbing, and electrical services throughout Central Pennsylvania. As the first and only Bryant Factory Authorized Dealer in Clinton County, we take pride in helping customers make informed decisions by providing knowledgeable recommendations customized to their comfort needs. Our experienced and versatile team is dedicated to delivering high-quality service, including professional installations, maintenance, and customer support, while promoting a positive workplace that encourages career development and growth.

Service Manager| $55,000 - $80,000 Salary

Depending on experience + Performance Bonus Structure

Work Schedule:Monday through Friday | 40+ hours weekly | overtime as required

If you have strong leadership skills, a solid HVAC background, and a passion for developing high-performing teams, we'd love to hear from you.

What We Provide:

• In-house HVAC trainer & NATE Certification testing proctor
• Bryant Authorized Dealer
• Could-based dispatch software - We use Service Titan (no paper!)
• Consistent weekly pay schedule
• Join a company known for its integrity and commitment to positively impacting the community.
• We care about your well-being and support both your professional and personal needs, including your family.
• Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.

Benefits:

• Health Insurance: Company covers 75% of the employee premium, 25% for dependents
• Retirement Plan: IRA with 3% company match
• Company-issued phone, tablet, and uniform
• 3 PTO / sick days
• 6 paid holidays +2 paid floating holidays (Easter & your birthday)!
• 80 hours paid vacation

What You Will Be Doing:

• Oversee the day-to-day operations of the service department, ensuring efficient workflow, and exceptional customer service
• Managing team of technicians & maintaining service schedules
• Overseeing training and development ensuring compliance with industry standards and company policy
• Insure timely completion of HVAC service requests
• Maintaining customer relations
• Daily billing and warranty claims
• Ordering parts & finalize technicians estimates
• Ensure all vehicles are stocked
• Performance reviews of Technicians

What We Are Looking For:

• Over 3 years of experience in management within a service-based environment, or a comparable mix of education and professional background
  Minimum of 3 years of hands-on knowledge in the HVAC field
  Proficient in computer applications, including Microsoft Office programs such as Word, Excel, and Outlook
  Familiarity with ServiceTitan software is beneficial
  Demonstrated leadership capabilities with experience guiding, coaching, and supporting technician teams
  Strong verbal and written communication skills to build positive customer relationships and encourage team cooperation
  Capable of handling multiple responsibilities efficiently while meeting deadlines and maintaining priorities
  Excellent analytical thinking with sound judgment and effective problem-resolution skills
  Highly organized with strong administrative abilities in scheduling, reporting, and inventory coordination
• Valid driver's license and insurable driving record
• High school diploma or equivalent